OUR PRODUCTS & SERVICES

DO YOU OFFER A RESIZING SERVICE?
Unfortunately, this is not a service Stoned Hilda provides. We recommend you visit your jeweller for information on this service.

DO YOU CUSTOM MAKE JEWELLERY?
Unfortunately, this is not a service Stoned Hilda provides. Stoned Hilda is a retailer not a manufacturer.

CAN I ORDER MY RING SIZE IF MY SIZE IS NOT CURRENTLY AVAILABLE ON YOUR SITE?
As most of our jewels are one-off pieces, we do not offer this service. What is showing on our site, is our complete collection.

DO YOU RE-STOCK THE SAME PIECES ONCE THEY ARE SOLD OUT?
As we specialize in one-off pieces, this is very rare. Once an item is sold out, this usually means we will not restock.

DO YOU MAKE OR HAVE ANY GOLD PIECES?
Stoned Hilda specializes in solid 925 Sterling Silver. We do not sell Gold jewellery.

CAN I VISIT YOUR STORE?
Stoned Hilda is primarily an ecommerce store with no shop. You can however jump on to our Live Chat between 8am-8pm everyday to request a photo or video in real-time of a product or chat with one of our Customer Service gals with any questions you may have.

WHAT DOES "STONES VARY" MEAN IN THE DESCRIPTIONS?
When we state "stones vary" this means that the exact stone you will receive may not be the actual stone in the pictures. Most times it is the actual stone, although where there is a stone that has very minimal inclusions or markings this may occur. If you wish to see the "exact" stone or piece you are purchasing, please begin a "live chat".

SHIPPING

WHERE DO YOU SHIP FROM?
Stoned Hilda is based on the beautiful NSW coastal City of Wollongong, Australia.

WHERE DO YOU SHIP TO?
Stoned Hilda ships Australia and New Zealand wide with FREE SHIPPING.
We also ship worldwide for a flat $15.00 AUD.

WHO DO YOU USE FOR SHIPPING?
Stoned Hilda uses Australia Post for all our shipping.

HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?
Once an order is placed, you will receive an email order confirmation straight away. Stoned Hilda ships every Monday, Wednesday and Friday and every day in peak times. Once an order has shipped, you will receive another email with all tracking details so you can stay up-to-day with the journey of your order.

WHEN WILL YOU SHIP MY ORDER?
Our shipping days are: Monday, Wednesday and Friday.
In peak times we ship everyday except weekends.

PAYMENT METHODS & RETURN POLICY

WHAT PAYMENT METHODS CAN I USE?
All major credit cards, Shop Pay, Apple Pay, Afterpay, Klarna, Zippay, PayPal, PayPal: Pay In 4 and direct debit.

WHAT IS YOUR RETURN POLICY?
We are happy to say, Stoned Hilda offers a 30 day easy return policy. Even for change of mind! We even cover part shipping fees. To read more, visit here.

WHERE DO I SUBMIT MY RETURN?
You can submit your Return within 30 days by visiting our Returns Portal here.

WHAT IS YOUR ORDER CANCELATION POLICY?
Stoned Hilda requires a 10% cancelation fee of an order if canceled.
To read more, visit here.

DO YOU OFFER FREE EXCHANGES OR RETURNS?
Yes, we sure do! If you order is over $250 AUD we offer a one-time exchange/return for whatever reason within our 30 day Returns Policy. If your order is under $250 AUD, you can opt in to pay $2 to cover the above.
Read more about our exclusive Stoned Hilda 360 exchange policy here.

HOW DO I CONTACT STONED HILDA?

I HAVE MORE QUESTIONS, HOW CAN I CONTACT YOU?
You can jump on to our Live Chat bubble at the bottom right side of the screen where one of our customer service gals are eagerly awaiting your questions. They are available (in real-time) from 8am - 8pm everyday. Alternatively, you can contact us via our Contact Us page here or via FB/Insta Messenger.

CAN I SEE A PHOTO OR VIDEO OF THE ACTUAL PIECE I AM BUYING?
You sure can! Just jump on to our Live Chat bubble at the bottom right side of the screen where one of our customer service gals are eagerly awaiting your questions. They are available (in real-time) from 8am - 8pm everyday. Once you send them your request, generally you will have a photo/video within minutes.

Ordering a ring can be tricky if you aren’t sure about your ring size. We do recommend that you see a jeweler as they can give you the most precise measurement.

One simply way to check your size at home, is to grab a tape measure and wrap around desired finger firmly, although not tight.
Check the measurement in Centimeters, then type in to your browser ....
Eg: "what is 7cm in US ring size"

Or

Click Here for our Ring Sizing Chart

See our Returns Policy HERE

Read how to look after your gemstone silver jewels HERE.